We will make every effort to accommodate changes and/or cancellations, but due to our fast shipping and processing times, not all requests can be completed. Please note: orders that have begun processing in the warehouse or have been shipped...

Please review the options below to determine the best path for your request.Eligible orders may be canceled within 90 minutes of placement using the self-service order editing option in your order confirmation email. The window begins at the time of purchase.Please note:&#x2022; Item, size, or color changes cannot be made through the self-service tool. To make these updates, cancel your order and place a new one.&#x2022; Orders containing mattresses or Angi Assembly Services are not eligible for self-service edits. Please contact us immediately (see below). <h2 id="all-other-change--cancellation-requests">All other change &amp; cancellation requests</h2>For requests outside the 90-minute window, orders containing mattresses or Angi Assembly Services, item changes, or any other modification, please contact our Customer Care Team directly:<a href="mailto:customercare@plankandbeam.com" style=" text-decoration: none;">customercare@plankandbeam.com</a>Our team is available Monday &#x2013; Friday, 9:00 am &#x2013; 9:00 pm. EST. We will make every effort to accommodate your request; however, due to our expedited processing and shipping timelines, changes cannot always be guaranteed.Additional policies:&#x2022; Orders in picking, processing, or shipping status are not eligible for changes or cancellations.&#x2022; Flash sale orders and orders that have shipped are not eligible for price matching.&#x2022; Address modifications for orders already in transit may be subject to administrative or rerouting fees.&#xA0;

Order Changes & Cancellations

Returns of new, unused, unassembled, and undamaged items are accepted within 30 days of delivery. Start your return with our return form, and Customer Care will email your FedEx label and pickup details.

RETURNS MADE EASYAt Plank+Beam, your satisfaction is our priority. If your order doesn&apos;t meet your expectations, we&apos;re here to help every step of the way.RETURN ELIGIBILITYWe accept returns of new, unused, unassembled, and undamaged items within 30 days of delivery receipt. Items must be in their original condition to qualify. Note: This excludes LTL/Collective/Damage/Mattresses/Third-Party retail customers.HOW TO START YOUR RETURNEligible returns are started by submitting our return form. Click the link below to get started &#x2014; you&apos;ll enter your order details and return reason. Our Customer Care team will review your request and email you your prepaid FedEx return label(s) and pickup confirmation details. Once your label arrives, just place it on the box and leave it out for pickup.<a href="https://plankandbeam.com/pages/return-form">Start Your Return &#x2192; </a>Pickups are scheduled for the next business day after Customer Care creates your pickup, Monday through Friday between 8 AM and 6 PM local time. Your confirmation email lists your pickup details and the FedEx phone number to call if you need to reschedule.Note: If your item arrived damaged, defective, or with missing parts, please do not use the return form. Contact our Customer Care team directly so we can assist you.Need help applying your return label? <a href="https://plankandbeam.gorgias.help/en-US/How-to-Apply-Your-Return-Labels-7043616" target="_blank">See our step-by-step guide &#x2192;</a>20% STORE CREDIT OPTIONPrefer to keep your item? We&apos;re happy to offer a 20% store credit based on the product&apos;s purchase price in lieu of a return. Reach out to our Customer Care team to request this option.PACKAGING &amp; SHIPPINGPlease repack your item in its original packaging if possible. If the original packaging is no longer available, use secure packaging to prevent damage in transit. Customer Care will email a prepaid return label after reviewing your request. Please note that return shipping charges reflect our discounted rates and will be deducted from your refund.REFUNDS &amp; CREDITSOnce we receive your return and confirm the items are in good condition, we&apos;ll issue a refund minus the return shipping cost. Please allow 1&#x2013;2 weeks for processing.DAMAGED, DEFECTIVE, OR MISSING PARTSIf your item arrived damaged, defective, or with missing parts, please contact our Customer Care team within 30 days of delivery. Do not submit the return form for these cases &#x2014; our team will review your request and guide you through next steps, which may include replacement parts or a return approval.FINAL SALE ITEMSMattresses are final sale and cannot be returned.Questions? Our Customer Care team is here to help. Your satisfaction is our top priority.

Return Policy

Starting a return with Plank+Beam? Here's how to apply your prepaid FedEx return labels and what to expect for your pickup after our team emails your confirmation.

<h2 id="how-to-apply-your-return-labels">How to Apply Your Return Labels</h2>
After you submit our returns form, our Customer Care team reviews your request and emails you your prepaid FedEx return label(s), one for each box. Returns are handled manually by our team, so there is no online portal or return confirmation page to visit. This guide explains how your label and pickup work, and how to apply your labels correctly so your return goes smoothly.

<h3 id="how-your-return-label-and-pickup-work">How your return label and pickup work</h3>
<ul>
 <li>Our team reviews your returns form and emails you a confirmation email with your prepaid FedEx return label(s).</li>
 <li>When our team creates your FedEx pickup, it is scheduled for the next business day.</li>
 <li>Your confirmation email has your pickup details and the FedEx phone number to call if you need to reschedule.</li>
</ul>

<h3 id="applying-your-labels">Applying your labels</h3>
<ul>
 <li>Print each label and attach one label to each box on a flat, visible surface (not over a seam or corner).</li>
 <li>Remove or cover any existing shipping labels on the outside of each box.</li>
 <li>Do not place more than one label on the same box, and do not leave any box without a label.</li>
</ul>

<h4 id="returning-more-than-one-box-match-each-label-to-the-right-box">Returning more than one box: match each label to the right box</h4>
Your return includes one label per box. If your labels list a DIMMED field, it shows the box dimensions in inches (length x width x height). Compare those dimensions to your physical boxes to figure out which label belongs on which box.
Example: A label that reads DIMMED: 68 X 10 X 17 IN belongs on the box that is roughly 68 inches long, 10 inches wide, and 17 inches tall.
If your boxes are the same size: It doesn&apos;t matter which label goes on which box. Just make sure every box gets exactly one label.

<h3 id="be-ready-for-your-pickup">Be ready for your pickup</h3>
<ul>
 <li>FedEx return pickups take place Monday through Friday between 8 AM and 6 PM local time.</li>
 <li>Your confirmation email lists your scheduled pickup date. Please have all boxes, with labels attached, accessible at your pickup address throughout the pickup window.</li>
 <li>To reschedule your pickup, call the FedEx phone number listed in your confirmation email.</li>
</ul>

<h3 id="frequently-asked-questions">Frequently asked questions</h3>

I only see one label but I have multiple boxes. 
Check your confirmation email for all attached label files. If you still have fewer labels than boxes, reply to your confirmation email or contact Customer Care and we&apos;ll check the label count for your return.

I don&apos;t understand the DIMMED measurement on the label. 
DIMMED stands for dimensional measurement. It&apos;s the size of the box in inches, listed as length x width x height. You can use a tape measure to check which box matches each label. If the dimensions are close but not exact, go with the closest match. For same-size boxes, any label works on any box.

Can I put two labels on the same box? 
No. Each label must be applied to its own separate box. Two labels on one box will cause a shipping error and may delay your refund.

I can&apos;t find my confirmation email. 
Check your spam or junk folder. If you still can&apos;t find it, contact Customer Care using the details below and we&apos;ll help.

FedEx didn&apos;t pick up my package. 
Call the FedEx phone number listed in your confirmation email to reschedule, or contact Customer Care and we&apos;ll help coordinate a new pickup.

<hr>
Still need help? Our Customer Care team is happy to assist. 
Phone: 843-738-2438 
Chat: Available at plankandbeam.com during business hours (Mon&#x2013;Fri)

How to Apply Your Return Labels

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Plank & Beam

Returns

What is your furniture made of?

What is the weight capacity of your beds?

Where is your furniture manufactured?

When will this item be back in stock?

Do you have a coupon code I can use for my purchase?

Do you price match?

Do you have a Sale?

Do You Need a Box Spring for Your Bed?

How Much Depth Should the Trundle Mattress Have?

Can I shop the product in store?

Do I need slats, box spring or a bunkie board?

Do I need a Bunkie board or box spring with a Plank+Beam® mattress?

Do you offer assembly services?

What if I need to change or cancel my order once it’s submitted?

How long does it take for customer care to answer my email?

How long does it take to receive my order once I place it?

Do you offer design or space planning advice?

What is the Mattress Recycling fee?

Can the ladder be installed on either side?

Frequently Asked Questions

Standard Shipping

Shipping Types

I received a shipping notification, but my tracking has not updated. What's going on?

When will my order be shipped?

Can I track my order?

What is the Cost of Shipping?

Do you ship Internationally?

Shipping FAQ

Shipping, Tracking and Delivery

Best Value

Quality & Safety

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Quality and Safety

Replacement Parts + Hardware

Replacements

How to Care for Plank + Beam Furniture

Mattresses

Beds, Parts, and Case Goods

General warranty

Terms & Conditions

Warranty

Warranty & Replacement Parts/Hardware

Sustainable for a Better Future

Founded in Charleston, SC

European Innovation

Our Story

What can I expect for the delivery and assembly process?

Do you offer assembly service?

Assembly FAQ

2800402000: Classic Console Table - 56"

2700514000: Modern Rectangular Side Table

2000314000: Mid-Century Modern Dining Bench

2800306000: Classic Solid Wood Round Dining Table

2400508001: Contour Rectangular Coffee Table - 54"

2800514000: Classic Rectangular Side Table

230143: Classic Console Table with Shelf - 46.25"

2400515000: Forma Coffee Table - 40"

2000303000: Mid-Century Modern Solid Wood Dining Table - 94"

2800311000: Classic Solid Wood Counter Height Dining Table

2400402000: Contour Console Table - 56"

221006: Contempo 6-Drawer Dresser

PB211: Classic Full Bed

221313: Walnut King-Size Bed

220313: Duo King-Size Bed

220312: Walnut Queen-Size Bed

Classic Full-Size High Loft Bed with Ladder on End

2700301000: Modern Solid Wood Dining Table - 72"

2800502000: Classic Round Coffee Table - 36"

Haven 2-Drawer Nightstand

Mid-Century Modern TV Stand

Brio Dining Chair

Verso Oval Dining Table - 62"

Beryl Counter Stool - 24"

Loar Upholstered Dining Chair

Solid Wood Dining Chair (Set of 4)

Modern Dining Table - 72"

Modern Dining Table - 60"

Smythe Counter Stool - 24"

Modern Dining Bench - 61"

Windsor Dining Chair (Set of 4)

Solid Wood Dining Chair (Set of 2)

Solid Wood Upholstered Dining Chair (Set of 2)

Classic Dining Table - 72"

Windsor Dining Chair (Set of 2)

Verso Round Dining Table - 38"

Solid Wood Counter Chair (Set of 2) - 24"

Modern Dining Bench - 49"

Verso Round Dining Table - 47"

Contour Dining Table - 60"

Classic Dining Bench - 60"

Mid-Century Modern 2-Door Sideboard - 59"

Verso Dining Table - 60"

Sereno Dining Chair

Mid-Century Modern 2-Door Sideboard - 49"

Contour Dining Table - 72"

Solid Wood Counter Chair -24"

Sereno Counter Chair - 24"

Verso Dining Bench - 48"

Contour Dining Bench - 58"

Lido Oval Dining Table - 72"

Modern Dining Table - 84"

Solid Wood Bar Height Chair (Set of 2) - 30"

Verso Dining Bench - 60"

Verso Kitchen Table - 48"

Modern Kitchen Table - 48"

Verso Dining Table - 72"

Contour 3-Door Sideboard - 59"

Mid-Century Modern Dining Table - 72"

Contour Dining Bench - 46"

Mid-Century Modern Dining Bench - 59"

Classic Round Dining Table - 47"

Contour Round Dining Table - 47"

Modern Dining Bench - 83"

Smythe Bar Stool - 30"

Beryl Bar Stool - 31"

Mid-Century Modern Kitchen Table - 48"

Contour 2-Door Sideboard - 59"

Lido Round Dining Table - 47"

Lido Round Dining Table - 38"

Modern Counter Height Dining Table - 41"

Classic Kitchen Table - 48"

Sereno Bar Chair - 30"

Smythe Dining Stool - 18"

Mid-Century Modern 3-Door Sideboard - 59"

Classic Dining Table - 94"

Solid Wood Dining Chair

Classic Dining Table - 84"

Mid-Century Modern Dining Table - 94"

Solid Wood Upholstered Dining Chair

Classic Counter Height Dining Table - 41"

Classic Dining Bench - 85"

Solid Wood Bar Height Chair - 30"

Windsor Dining Chair

Modern Dining Table - 94"

Lido Dining Chair

Lido Dining Chair (Set of 2)

Contour TV Stand

Arcata Console Table - 36"

Camden Console Table - 56"

Classic Console Table - 66"

Classic Round Coffee Table - 36"

Classic Side Table - 25"

Forma Console Table - 46"

Forma Side Table - 25"

Classic Round Coffee Table - 30"

Verso Console Table - 36"

Assembly Instructions

Assembly Resources

2000409000: Mid-Century Modern Console Table With Storage

2700311000: Modern Solid Wood Counter Height Dining Table

2400405000: Forma Console Table - 46"

2400524000: Forma Rectangular Side Table

2700517000: Modern Rectangular Coffee Table With Shelf - 48"

2700511000: Modern Square Corner Table

2700507001: Modern Rectangular Coffee Table - 48"

2800513000: Classic Square Side Table

2800507000: Classic Rectangular Coffee Table - 48"

2400301000: Contour Solid Wood Dining Table - 72"

184302: Mid-Century Solid Wood Entryway Bench - 56.25"

230141: Classic Console Table - 46.25"

220006: Walnut 6-Drawer Dresser

190005: Rustic 5-Drawer Tall Dresser

190004: Rustic 4-Drawer Dresser

190002: Rustic 2-Drawer Nightstand

190006: Rustic 6-Drawer Wide Dresser

190001: Rustic 1-Drawer Nightstand

180015: Classic 5-Drawer Dresser

180001: Classic Nightstand with 1 Drawer and Shelf

180010: Classic Nightstand with Shelves

221001: Contempo Nightstand with 1 Drawer

220001: Duo Nightstand with 1 Drawer

210001: Modern Solid Wood Nightstand with 1 Drawer

210211: Modern Solid Wood Full-Size Bed with Slatted Headboard

210210: Modern Solid Wood Twin-Size Bed with Slatted Headboard

181100: Modern Twin-Size Bed with Panel Headboard

181102: Modern Queen-Size Bed with Panel Headboard

210312: Modern Solid Wood Queen Size Bed with Slatted Headboard

221313: Contempo King-Size Bed

230120: Classic Dining Bench - 60"

230220: Modern Dining Bench - 60"

Classic Full-Size High Loft Bed with Bookcase

Rustic Twin High Loft Bed

Rustic Twin XL over Queen Bunk Bed

Rustic Twin over Twin Bunk Bed

Classic Twin over Twin Bunk Bed (Tongue & Groove Assembly)

Classic Twin over Full Bunk Bed

190322: Rustic Queen Bed with Solid Headboard

190312: Rustic Queen Bed with Slatted Headboard

180312: Classic Queen Bed