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How to Apply Your Return LabelsUpdated a month ago
How to Apply Your Return Labels
After you submit our returns form, our Customer Care team reviews your request and emails you your prepaid FedEx return label(s), one for each box. Returns are handled manually by our team, so there is no online portal or return confirmation page to visit. This guide explains how your label and pickup work, and how to apply your labels correctly so your return goes smoothly.
How your return label and pickup work
- Our team reviews your returns form and emails you a confirmation email with your prepaid FedEx return label(s).
- When our team creates your FedEx pickup, it is scheduled for the next business day.
- Your confirmation email has your pickup details and the FedEx phone number to call if you need to reschedule.
Applying your labels
- Print each label and attach one label to each box on a flat, visible surface (not over a seam or corner).
- Remove or cover any existing shipping labels on the outside of each box.
- Do not place more than one label on the same box, and do not leave any box without a label.
Returning more than one box: match each label to the right box
Your return includes one label per box. If your labels list a DIMMED field, it shows the box dimensions in inches (length x width x height). Compare those dimensions to your physical boxes to figure out which label belongs on which box.
Example: A label that reads DIMMED: 68 X 10 X 17 IN belongs on the box that is roughly 68 inches long, 10 inches wide, and 17 inches tall.
If your boxes are the same size: It doesn't matter which label goes on which box. Just make sure every box gets exactly one label.
Be ready for your pickup
- FedEx return pickups take place Monday through Friday between 8 AM and 6 PM local time.
- Your confirmation email lists your scheduled pickup date. Please have all boxes, with labels attached, accessible at your pickup address throughout the pickup window.
- To reschedule your pickup, call the FedEx phone number listed in your confirmation email.
Frequently asked questions
I only see one label but I have multiple boxes.
Check your confirmation email for all attached label files. If you still have fewer labels than boxes, reply to your confirmation email or contact Customer Care and we'll check the label count for your return.
I don't understand the DIMMED measurement on the label.
DIMMED stands for dimensional measurement. It's the size of the box in inches, listed as length x width x height. You can use a tape measure to check which box matches each label. If the dimensions are close but not exact, go with the closest match. For same-size boxes, any label works on any box.
Can I put two labels on the same box?
No. Each label must be applied to its own separate box. Two labels on one box will cause a shipping error and may delay your refund.
I can't find my confirmation email.
Check your spam or junk folder. If you still can't find it, contact Customer Care using the details below and we'll help.
FedEx didn't pick up my package.
Call the FedEx phone number listed in your confirmation email to reschedule, or contact Customer Care and we'll help coordinate a new pickup.
Still need help? Our Customer Care team is happy to assist.
Phone: 843-738-2438
Chat: Available at plankandbeam.com during business hours (Mon–Fri)