Return PolicyUpdated a month ago

RETURNS MADE EASY

At Plank+Beam, your satisfaction is our priority. If your order doesn't meet your expectations, we're here to help every step of the way.

RETURN ELIGIBILITY

We accept returns of new, unused, unassembled, and undamaged items within 30 days of delivery receipt. Items must be in their original condition to qualify.

Note: This excludes LTL/Collective/Damage/Mattresses/Third-Party retail customers.

HOW TO START YOUR RETURN

Eligible returns are started by submitting our return form. Click the link below to get started — you'll enter your order details and return reason. Our Customer Care team will review your request and email you your prepaid FedEx return label(s) and pickup confirmation details. Once your label arrives, just place it on the box and leave it out for pickup.

Start Your Return →

Pickups are scheduled for the next business day after Customer Care creates your pickup, Monday through Friday between 8 AM and 6 PM local time. Your confirmation email lists your pickup details and the FedEx phone number to call if you need to reschedule.

Note: If your item arrived damaged, defective, or with missing parts, please do not use the return form. Contact our Customer Care team directly so we can assist you.

Need help applying your return label? See our step-by-step guide →

20% STORE CREDIT OPTION

Prefer to keep your item? We're happy to offer a 20% store credit based on the product's purchase price in lieu of a return. Reach out to our Customer Care team to request this option.

PACKAGING & SHIPPING

Please repack your item in its original packaging if possible. If the original packaging is no longer available, use secure packaging to prevent damage in transit. Customer Care will email a prepaid return label after reviewing your request. Please note that return shipping charges reflect our discounted rates and will be deducted from your refund.

REFUNDS & CREDITS

Once we receive your return and confirm the items are in good condition, we'll issue a refund minus the return shipping cost. Please allow 1–2 weeks for processing.

DAMAGED, DEFECTIVE, OR MISSING PARTS

If your item arrived damaged, defective, or with missing parts, please contact our Customer Care team within 30 days of delivery. Do not submit the return form for these cases — our team will review your request and guide you through next steps, which may include replacement parts or a return approval.

FINAL SALE ITEMS

Mattresses are final sale and cannot be returned.

Questions? Our Customer Care team is here to help. Your satisfaction is our top priority.