Return PolicyUpdated 5 months ago

RETURNS MADE EASY

At Plank + Beam, your satisfaction is our priority! If your order doesn't meet your expectations, don't worry – we're here to help you every step of the way.

RETURNS POLICY

We accept returns of new, unused, unassembled, and undamaged items within 30 days of delivery receipt. We aim to ensure your return process is smooth and stress-free.

To start your return, please fill out our Return Request Form. Once completed, our Customer Service team will guide you through the next steps. 

 PACKAGING & SHIPPING

We kindly ask that returned items be shipped back in their original packaging if possible. If the packaging is no longer available, please ensure proper packaging to prevent any damage during transit.

Contact our Customer Service team for authorization for a return shipment and detailed delivery instructions. Please note that your estimated shipping charges reflect our discounted rates.

REFUNDS & CREDITS

Once we receive your return and ensure that the items are in good shape, we will issue a refund. Please note that there may be a 10% restocking fee. If you opt for a store credit, the restocking fee will be waived - our way of saying thank you!

We're committed to making your return experience hassle-free and pleasant. If you have any questions or concerns, don't hesitate to reach out to us. Your satisfaction is our top priority!

FINAL SALE ITEMS

Mattresses are final sale and cannot be returned.