Plank & Beam logo
Plank & Beam logo

All articles

I received a shipping notification, but my tracking has not updated. What's going on?Updated 9 months ago

We're sorry for the inconvenience. There are a few possible explanations for your tracking number not updating:

1. The shipping carrier did not perform an origin scan on your package, but it is in transit to you.

2. Our fulfillment team had to create an updated shipping label for your order, but the new tracking number didn't make it to you.

3. The carrier could have lost your package and a claim may need to be filed.

If you still haven't seen movement on your tracking after 48 hours, we recommend contacting our customer care team for additional support.

Was this article helpful?
You can call or text us at 843-738-2438 for support. By texting this number, you agree to receive recurring SMS messages from Plank+Beam related to your customer service inquiry. Message frequency may vary. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for help. Terms of Service | Privacy Policy